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Today's Challenge: Win the Heart?

I recently began a 25-city tour hosting Chess Not Checkers workshops. Over the years, events like these have proved fertile ground for outstanding questions for the Today’s Challenge series. The audience is diverse but has a definite youthful bias – many of the leaders are early in their career. It was a young leader who asked, How do you Win the Heart of someone older and more experienced than you?

Today's Challenge: Leadership Success

I love the questions I receive from leaders! Over the last few years, many of the questions have been unique to a specific situation, however, there are others that ring true across age, gender, nationality and stage of career. These are some of my favorites. Today is one of those questions: How can I get ahead as a leader?

Win the Heart

In his upcoming book, Chess Not Checkers, my friend Mark Miller writes about the most misunderstood and overlooked facet of creating a High Performance Organization: Win the Heart.

Leaders mistakenly believe the “soft stuff” will derail their efforts to achieve the organization’s goals – nothing could be further from the truth!

It is only a fully engaged workforce that allows an organization to begin to approach their full potential. The path to superior sustained performance always goes through the heart of every employee (or volunteer, if you are leading a non-profit).

After writing Chess Not Checkers, Mark wanted to help organizations around the world turn the principles into practice. He asked me to partner with him to create the Chess Not Checkers Field Guide. The following is our introduction to the third move all High Performance Organizations make… they Win the Heart.


In High Performance Organizations, leaders consistently capture the hearts of team members, leading to greater engagement and deeper fulfillment. In such an environment, outstanding results become much easier to achieve.

One of the best ways to Win the Heart is to encourage people to be themselves. Every person in your organization has unique strengths, talents, interests, capabilities, personalities, and experiences. The more those differences are leveraged, the greater the impact your organization can make.

Betting on leadership and acting as one is not enough. No, unless you can Win the Hearts of your people, there will eventually be a lack of engagement, and in the end, you will never reach your potential. We have all witnessed scores of talented groups who never accomplished anything great.

In his book, Crossing the Unknown Sea, corporate poet David Whyte tells of a conversation he had while seeking guidance from a counselor, who made the following statement, “The antidote to exhaustion is not necessarily rest.” Whyte inquired, “What is it then?” The counselor replied, “The antidote to exhaustion is wholeheartedness.”tweet_bird He went on to explain how one grows weary because he or she fails to be fully engaged in life.

As you think about your organization, would you describe your employees as fully engaged, or are they halfheartedly going through the motions? Do you sense there is fatigue coupled with a malaise about the mission? If so, the answer is to Win their Hearts.

In addition to encouraging people to be themselves, great leaders seek to win hearts as they Build Community. They recognize people want to be a part of a group who genuinely cares for one another. Secondly, they Share Ownership, understanding people desire real responsibility and an opportunity to contribute. Finally, these leaders Foster Dreams. They know people have aspirations both inside and outside of work and are genuinely interested in helping make those dreams come true.

Never underestimate the power of a group of united hearts. Throughout history, they have won championships, built companies, and even conquered nations. Is it possible greater things could happen in your world? Why not go after the hearts of your people and find out.

Leadership Begins at Home,


How important do you think it is for a leader to win the hearts of his team members?

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Win The Heart

In Chess Not Checkers, I wrote about the most misunderstood and overlooked facet of creating a High Performance Organization: Win the Heart. Leaders mistakenly believe the “soft stuff” will derail their efforts to achieve the organization’s goals – nothing could be further from the truth!

Do Something!

Our world has always faced challenges - famine, disease, disaster and tyranny, just to name a few. What’s the leadership response to these issues and others? Do we turn a deaf ear and a blind eye to hurting people around us… or not?

A New Heart

For the last few years, I’ve been thinking a lot about the heart. My most recent book, The Heart of Leadership, is focused on addressing the issues of the heart that impede our leadership. In the last week, my mind has once again returned to the importance of the heart as I’ve waited with my dad for his heart surgery.

The Heart of Leadership – Official Launch: Today

The Heart of Leadership officially launches today. Thanks for your encouraging words and pre-orders! It’s already ranked at #70 on Amazon Business Books and has over 50 reviews on Amazon. I’m told that a good start. Here’s a quick video (2:12)  to tell you a little more. As with all my books, all profits will be donated to charity. Thank you for helping us spread the word!


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