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3 Steps to Real Change

In my new role at Chick-fil-A, someone asked me if my team was going to help the organization with change management? I wasn’t quite sure how to answer that question. We'll certainly help the organization plan for the future and this will undoubtedly require change; but, I don't want to mislead anyone - I don't think change management can be outsourced. Creating change is at the heart of every leader's role.

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