What's Your Leadership Challenge?

I begin many of my presentations by asking the audience to think about a leadership challenge they’re currently facing. This is an attempt on my part to help each attendee establish context for my remarks. I was taught years ago that content without context is irrelevant. However, I've come to realize there are several additional reasons to name your challenge.

Training Still Matters

I feel extremely fortunate to work for Chick-fil-A; it’s been an amazing ride for over 30 years. One of the things that is the most rewarding are the responses I get when people find out I work for the chicken. Often, their first question is, “Which one?” (That’s a great reminder that our business is in the restaurants – not at the home office.) When I tell them I work at the headquarters, you can often see a moment of disappointment in their eyes, but they quickly move to share a recent experience from a visit to one of our restaurants. Thankfully, it’s almost always a positive story!


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