Meet with Randy!

7 Ways to Move People to Action

One of the things I’ve noticed over the years is that the best leaders know how to close the sale – they are able to move people to action. It seems like the “action” is almost always preceded by a call to action. How good are you at this critical part of leadership?

3 Steps to Real Change

In my new role at Chick-fil-A, someone asked me if my team was going to help the organization with change management? I wasn’t quite sure how to answer that question. We’ll certainly help the organization plan for the future and this will undoubtedly require change; but, I don’t want to mislead anyone – I don’t think change management can be outsourced. Creating change is at the heart of every leader’s role.

Event vs. Process?

I just returned from our annual meeting – imagine almost 4000 chicken people in one place. It was great! This is an event that Chick-fil-A, Inc. has hosted for over 40 years. Sometimes, people ask me, “Why would an organization want to get all their key leaders together on a regular basis?”


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